• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issue? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎09-12-2024 07:46 AM

HP Recommended
Product: HP 15s-eq1000 Laptop PC (8WQ35AV)
Operating System: Microsoft Windows 11

Purchased a j5Create docking station with usb-c charger. Prior to purchasing i, I searched the web (by model number) to make sure my laptop was capable of usb-c charging. All answers were "yes". I cannot for the life of me get the laptop to charge via usb-c. Any suggestions? Thanks,

Laptop: 15-ef1082nr

Category:
Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-12-2024 08:52 AM

HP Recommended

Hi @Studnt172s 

 

The model you indicate , does not support Power Delivery cannot use the USB-C port for charging.

 

 

4S917UA.pdf (hp.com)

 

External I/O Ports1 USB Type-C® 5Gbps signaling rate (supports data transfer only and does not support charging or external monitors); 2 USB Type-A 5Gbps signaling rate; 1 AC smart pin; 1 HDMI 1.4b; 1 headphone/microphone combo
- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
​

View solution in original post

Reply
1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎09-12-2024 08:52 AM

HP Recommended

Hi @Studnt172s 

 

The model you indicate , does not support Power Delivery cannot use the USB-C port for charging.

 

 

4S917UA.pdf (hp.com)

 

External I/O Ports1 USB Type-C® 5Gbps signaling rate (supports data transfer only and does not support charging or external monitors); 2 USB Type-A 5Gbps signaling rate; 1 AC smart pin; 1 HDMI 1.4b; 1 headphone/microphone combo
- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
​
Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎09-12-2024 01:38 PM

HP Recommended

Thank you for your fast response. 

Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎09-12-2024 02:57 PM

HP Recommended

You're welcome ,happy to help

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
​
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.