15-g019wm system board upgrade options

[freddief73]

I was recently given an older HP 15 notebook (model 15-g019wm). It's too slow to be useful for much of anything in it's current state. I've installed a 256GB SSD and 8GB of RAM. I've also removed all unused software and disabled features to limit resource usage, but it's still terribly slow. CPU usage is maxed when trying to use Google Chrome to play a YouTube video. The video is choppy unless the resolution is 480p or lower, and even then it's still choppy at times. All I want to be able to do with it is watch Netflix/YouTube, web browsing, and use Word/Excel.

The system board it currently has is p/n 750633-501 (AMD E1-2100 processor and UMA graphics). I found another system board (p/n 764260-001, AMD A8-6410 processor and UMA graphics) on eBay that I was going to install for a processor upgrade. I later learned that HP uses different suffixes in the system board part numbers for these models based on the OS they are used with (001 for Windows 7/other, 501 for Windows 8.1 Standard, 601 for Windows 8.1 Pro/Windows 10 Pro).

I know the system board I purchased is physically compatible, but I'm wondering will I run into any problems with Recovery Manager when I do my clean install since it's a different motherboard with a different part number than what it came with? I've already created a recovery USB drive with HP Recovery Manager (Windows 8.1 Home). Do I need to install a system board with a part number that ends in 501 or is only an identical system board with the same part number compatible?

[freddief73]

Well, I got no responses, but I'll post an update in case it helps someone else.

I ended up installing a motherboard with part number 764260-601 because the first MB I got with part number 764260-001 was DOA. The product number of the mother board I installed indicates the model number that it came from is 15-g023cl. HP's product page as well as the new MB's BIOS says that model came with Windows 7 Professional (x64), but included a free upgrade to Windows 8 Pro and included a license (burned into the motherboard) and recovery media. The original Windows 8 recovery partition stated it wasn't compatible when I attempted to use it with the new motherboard. So, I downloaded the latest ISO from Microsoft, and performed a clean install of Windows 10 Pro x64 via USB stick. It activated automatically without any trouble. I suspect the laptop the motherboard came from had already been upgraded to Windows 10 at some point, but I have no way to confirm this. Don't forget to change the BIOS to UEFI if you're using a Windows 7 board because Legacy boot mode is the default BIOS configuration.

All I can say is upgrading from an AMD E1-2100 (dual-core, 1.0 GHz) to an AMD A8-6410 (quad-core, 2.0GHz) processor made a night and day difference. That's to be expected when you have 8 times the processing power! With a 256GB SSD and 8GB of RAM, it boots up in less than 20 seconds and is very snappy. You can have a very good general-use laptop for less than $110 in parts if you have one of these slow, AMD-based, circa 2013-2015 HP 15 models laying around in decent condition.

[praveenbv]

Hi@freddief73, Welcome to the HP Support Community!

Request you to follow the below troubleshooting 

I understand you have slow performance issues with your PC and Please find an upgrade.

Maintenance and Service Guide

Don't worry I'll try to help you out.

Did you make any hardware or software changes on your PC?

Try updating the BIOS and chipset driver on your PC and check if it helps.

1.Updating the BIOS  & Windows updated

You can try updating the drivers using HP support assistant.

Refer to this article to know more information about using HP support assistant.

If the issue still persists after trying out the steps try the steps recommended below.

Use the steps in this section to help find the cause of the lockup:

Disconnect all devices to the PC with the exception of keyboard and mouse and/or monitor required for minimal use.

Remove any discs from the CD/DVD drives.

If Windows becomes active again, clean, repair, or replace the disc. Troubleshooting is complete.

If the lockup persists, continue troubleshooting using these steps.

While holding down the Alt key on the keyboard, press the F4 key to close the application.

If Windows becomes active again, the problem is related to an application. Save your work and restart the computer. Remember the name of the application that stopped responding or caused the error. Update or remove applications that continue to lock up. Troubleshooting is complete.

If the lockup persists, continue troubleshooting using these steps.

Press the Ctrl+Shift+Esc keys to open Task Manager.

Review the list of applications under Processes and look for applications that have stopped responding. Make a note of the names of those applications or programs.

Select an application that is not responding, and then click End Task.

A Microsoft Windows error message might appear: Windows Explorer has stopped working. Windows may check to see if there is a solution for the problem or prompt you to close the program. Or, if you see If you can’t see the taskbar and desktop icons, press Windows key and type Explorer….”

If you can’t see the taskbar and desktop icons, press the Windows key and type Explorer in the field and click OK to restart File Explorer.

Continue clicking End Task for applications that are not responding until all unresponsive applications are removed from the list.

Refer to this article to further troubleshoot lock up or freezing issues with PC

Keep me posted. Happy to help!

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