Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Envy
Microsoft Windows 10 (64-bit)

I have an HP Envy 15-q493cl with a cracked touch screen. Using HP Partsurfer, I found that the complete touch screen assembly including the touch digitizer is HP part number 829328-001.

 

I found a seller on eBay selling a brand new replacement for my model laptop, but their part number is 720550-001. Will it indeed work with my 15-q493cl?

Thanks,

Terrance Hedrick

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi! @ROGUE_OGRE,

 

The laptop is compatible only with 829328-001, 812534-001 and 829329-001. And the product has been tested and trialled only with the following parts below. If you are replacing a part with a non - HP part we cannot guarantee the functionality.

 

I have checked the specifications of the laptop and found a few supported display raw panel. Please find the part numbers listed below.

 

829328-001 LCD HU FHD UWVA TS

829329-001    LCD RAW PANEL FHD UWVA

812534-001  15.6-in, BrightView, FHD, LED, touch screen display assembly

 

Refer the laptop user guide for more information. Click Here

 

Note: Refer page 15 for more information.

 

Hope this answers your query!

Take Care! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

A4Apollo
I am an HP Employee

View solution in original post

4 REPLIES 4
HP Recommended

Hi! @ROGUE_OGRE,

 

The laptop is compatible only with 829328-001, 812534-001 and 829329-001. And the product has been tested and trialled only with the following parts below. If you are replacing a part with a non - HP part we cannot guarantee the functionality.

 

I have checked the specifications of the laptop and found a few supported display raw panel. Please find the part numbers listed below.

 

829328-001 LCD HU FHD UWVA TS

829329-001    LCD RAW PANEL FHD UWVA

812534-001  15.6-in, BrightView, FHD, LED, touch screen display assembly

 

Refer the laptop user guide for more information. Click Here

 

Note: Refer page 15 for more information.

 

Hope this answers your query!

Take Care! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

A4Apollo
I am an HP Employee

HP Recommended

Thanks so much for the answer. It was extremely helpful! The link to the Service and Repair Manual was a really nice bonus as well.

 

- Rogue Ogre

HP Recommended

@ROGUE_OGRE

 

You are welcome. 

 

Have a great day!

Asmita
I am an HP Employee

HP Recommended

Hello,

Could I get one further point if clarification? If the three part numbers you gave me, which one should I look for to replace the entire touch screen assembly for my specific laptop?

 

Thanks,

Terrance

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.