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HP Recommended
Omen by HP 17-w200nx
Microsoft Windows 10 (64-bit)

Hey guys, I have been having big problems FPS with my GPU on my laptop (GTX 1060 6GB).

 

I upgraded all drivers, including the BIOS, and the problem still persisted.

 

I have ran a component system test, these were the results:

 

Model: HP 17-w200nx NoteBook PC
[personal information removed]
Product ID: 1GM14EA#ABV
CSO Number:  
Agent ID:  
================================================
Start Time            Type                 Result     Failure ID
-------------------   ------------------   --------   ---------------------------
2018-02-18 23:25:11   Power                Warning    NA
2018-02-18 23:24:50   AC Adapter           Warning    NA
2018-02-18 23:24:26   Battery              Warning    NA
2018-02-18 23:16:24   Power                Warning    NA
2018-02-18 22:54:48   Power                Warning    NA
2018-02-18 21:49:26   System [E]           Passed     NA
2018-02-18 21:47:39   Processor            Passed     NA
2018-02-18 21:30:37   System [Q]           Passed     NA
2018-02-18 21:25:14   System [F]           Passed     NA
2018-02-18 20:23:42   Video [M]            Passed     NA
2018-02-17 12:10:25   System [E]           Passed     NA<END> I was told that the problem was from the AC adapter and that I should upgrade to a 150W adapter. The adapter that came with the Omen is 230W. Will downgrading to 150W help solve the framerate issue?  Thanks in advance. 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @M4R4UD3R ,

 

Thank you for posting on HP Forums,

The Barachiel is at your service.

 

I understand you are in need of support,

I'll be glad to help you out. 🙂

 

I went through the previous description and I see that you've already performed most of the troubleshooting steps. Kudos to you for that. 🙂

 

If that's the case, I'd request you to contact HP's phone support team for further assistance.

 

HP Support can be reached by clicking on the following link: Open link:  www.hp.com/contacthp/

 

Enter Product number or select to auto detect.Scroll down to "Still need help? Complete the form to select your contact options".

 

Scroll down and click on HP contact options - click on Get a Case & phone number.They will be happy to assist you immediately.

 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

Best regards,

 

Barachiel
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @M4R4UD3R ,

 

Thank you for posting on HP Forums,

The Barachiel is at your service.

 

I understand you are in need of support,

I'll be glad to help you out. 🙂

 

I went through the previous description and I see that you've already performed most of the troubleshooting steps. Kudos to you for that. 🙂

 

If that's the case, I'd request you to contact HP's phone support team for further assistance.

 

HP Support can be reached by clicking on the following link: Open link:  www.hp.com/contacthp/

 

Enter Product number or select to auto detect.Scroll down to "Still need help? Complete the form to select your contact options".

 

Scroll down and click on HP contact options - click on Get a Case & phone number.They will be happy to assist you immediately.

 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

Best regards,

 

Barachiel
I am an HP Employee

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