-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- 150W vs 230W AC adapter for Omen 17

Create an account on the HP Community to personalize your profile and ask a question
02-20-2018
01:00 AM
- last edited on
02-20-2018
08:58 AM
by
danny-r
Hey guys, I have been having big problems FPS with my GPU on my laptop (GTX 1060 6GB).
I upgraded all drivers, including the BIOS, and the problem still persisted.
I have ran a component system test, these were the results:
Model: HP 17-w200nx NoteBook PC
[personal information removed]
Product ID: 1GM14EA#ABV
CSO Number:
Agent ID:
================================================
Start Time Type Result Failure ID
------------------- ------------------ -------- ---------------------------
2018-02-18 23:25:11 Power Warning NA
2018-02-18 23:24:50 AC Adapter Warning NA
2018-02-18 23:24:26 Battery Warning NA
2018-02-18 23:16:24 Power Warning NA
2018-02-18 22:54:48 Power Warning NA
2018-02-18 21:49:26 System [E] Passed NA
2018-02-18 21:47:39 Processor Passed NA
2018-02-18 21:30:37 System [Q] Passed NA
2018-02-18 21:25:14 System [F] Passed NA
2018-02-18 20:23:42 Video [M] Passed NA
2018-02-17 12:10:25 System [E] Passed NA<END> I was told that the problem was from the AC adapter and that I should upgrade to a 150W adapter. The adapter that came with the Omen is 230W. Will downgrading to 150W help solve the framerate issue? Thanks in advance.
Solved! Go to Solution.
Accepted Solutions
02-21-2018 10:35 AM
Hi @M4R4UD3R ,
Thank you for posting on HP Forums,
The Barachiel is at your service.
I understand you are in need of support,
I'll be glad to help you out. 🙂
I went through the previous description and I see that you've already performed most of the troubleshooting steps. Kudos to you for that. 🙂
If that's the case, I'd request you to contact HP's phone support team for further assistance.
HP Support can be reached by clicking on the following link: Open link: www.hp.com/contacthp/
Enter Product number or select to auto detect.Scroll down to "Still need help? Complete the form to select your contact options".
Scroll down and click on HP contact options - click on Get a Case & phone number.They will be happy to assist you immediately.
If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.
Best regards,
Barachiel
I am an HP Employee
02-21-2018 10:35 AM
Hi @M4R4UD3R ,
Thank you for posting on HP Forums,
The Barachiel is at your service.
I understand you are in need of support,
I'll be glad to help you out. 🙂
I went through the previous description and I see that you've already performed most of the troubleshooting steps. Kudos to you for that. 🙂
If that's the case, I'd request you to contact HP's phone support team for further assistance.
HP Support can be reached by clicking on the following link: Open link: www.hp.com/contacthp/
Enter Product number or select to auto detect.Scroll down to "Still need help? Complete the form to select your contact options".
Scroll down and click on HP contact options - click on Get a Case & phone number.They will be happy to assist you immediately.
If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.
Best regards,
Barachiel
I am an HP Employee