• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-18-2022 02:48 AM

HP Recommended
Product: HP Notebook - 15g-dr0006tx
Operating System: Microsoft Windows 10 (32-bit)

i want to upgrade from win 10 to win11 but there's an error with tpm. Can you pease check whether this device has tpm ? If not help me with troubleshooting.

Category:
2 people had the same question
1 REPLY 1

‎04-18-2022 07:17 AM - edited ‎04-18-2022 07:21 AM

HP Recommended

Hi:

 

Chapter 1, page 4 of the service manual indicates that model series has a firmware-based Trusted Platform Module (fTPM) 2.0 security device.

 

There are several posts regarding W11 not recognizing a fTPM 2.0 device as a TPM 2.0 device, which is probably why your notebook is failing the W11 TPM hardware check.

 

HP 15 Laptop PC Maintenance and Service Guide

 

If your notebook has a TPM 2.0 security device, it will be listed in the device manager under a security devices category.

 

If you do not see the TPM listed there, check the BIOS to see if there is a setting to enable it.

 

If there is and it is disabled, you can enable it, save the settings and then the TPM should be enabled.

 

If you can't get the TPM to show up and you want to upgrade to W11, you will need to use one of the W11 hardware check bypass methods so you can upgrade to W11.

 

I found this method to be the easiest way to do that...

 

Solved: Upgrade CPU Intel 7 to intel 8 - HP Support Community - 8300175

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.