• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-14-2020 09:54 AM

HP Recommended
Product: 17-ca0314ng
Operating System: Microsoft Windows 10 (64-bit)

I asked this a couple of days ago and it got answered but since then I have had my laptop looked at and something came up, I have an HP 17-ca0314ng, it has 1 RAM slot with an 8gb DDR-4 1866 SODIMM I want to upgrade to 16GB but the main board only has 1 slot even though windows said it has 2, could I just put a single 16gb stick in there and how do I find out how what speed my mainboard supports

20200514_171108.jpg12.png

1 REPLY 1

‎05-14-2020 10:05 AM

HP Recommended

Hi:

 

Notebooks with the AMD A6 processors only have one memory slot.

 

The max you can install in the slot is 1 x 8 GB.  DDR4-2400.

 

Below is the link to the service manual.

 

http://h10032.www1.hp.com/ctg/Manual/c05985614

 

If you look at chapter 1, page 2, it shows that there is only one memory slot.

 

One memory module slot (E2/A6 processors)

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.