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‎11-26-2021 04:42 PM

HP Recommended
Product: HP 17.3 1080p
Operating System: Microsoft Windows 10 (64-bit)

I have a 1tb Seagate external hard drive which my system is not recognizing. I did have it plugged in the first day and recognized it and repaired/fixed it.  i can jiggle it and it might come up but not for very long. then other days longer. when I plug it in. I have not Now my laptop is not recognizing it even when I jiggle it.   Any help would be much appreciated.

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1 person had the same question
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Accepted Solutions

‎11-26-2021 04:49 PM

HP Recommended

You need to isolate the problem further. Are you jiggling the external drive's cable at your laptop USB port? Does other USB cables have any loose feeling? If you have another USB cable with the correct ends, try replacing it.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014

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2 REPLIES 2

‎11-26-2021 04:47 PM

HP Recommended

@GretelG 

 

Sounds like it is damages physically or logically.

 

(a) Can you use other USB ports with a different USB cable (physically damage)

(b) Can you use a different machine to reformat it ? (logically damage).

 

How old is it ?

 

Regards.

BH
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1 person found this reply helpful
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‎11-26-2021 04:49 PM

HP Recommended

You need to isolate the problem further. Are you jiggling the external drive's cable at your laptop USB port? Does other USB cables have any loose feeling? If you have another USB cable with the correct ends, try replacing it.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
2 people found this reply helpful
Was this reply helpful? Yes No
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