1qaz key's not functioning

[Sid941]

Hi,trying to repair my Mum's Laptop, the issue is 1QAZ keys don't function at all,I've tried reinstalling the driver and also ran diagnostics,as a last resort I've replaced the complete keyboard/touchpad, still have the same issue,all keys work on the on screen keyboard and everything else works fine on the Laptop.

Any suggestions are most welcome 

Regards, Stuart 

[Anand_Andy]

Hi @Sid941,

Welcome to the HP Support Community

I understand you are facing a keyboard issue with your HP Pavilion Notebook - 15-ab270sa Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Update the BIOS & Keyboard drivers to resolve this issue

• Here's the link to download and install the above updates: Click here

If the issue persists, then please follow the steps mentioned in this document: HP PCs - Testing for hardware failures in Windows 10

 If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!