2 Year Warranty Care Pack Included with Sam's Club Purchase

[Starfire2]

Hello, 

The purchase included 2 year warranty care pack, however when I registered the laptop, it only showed 1 year warrant care pack. When I reached out to Sam's Club support, they confirmed it was supposed to be a 2 year warranty care pack through HP, but there seems to be a disconnect between the two companies, anyone know how I might be able to reach out to someone at HP to dispute the 1 year warrant they show? ("Dispute Warranty" doesn't show up in the warranty check page)

[Raj2111 · Accepted solution]

Hi @Starfire2 

Welcome to the HP Support Community!

I understand that you want to dispute the warranty, I am glad to assist you.

Please refer to  this link

https://support.hp.com/us-en/product/colorspan-legacy-printers/3864379/document/c05084516

You may also check this link for HP care pack services:

https://www.hp.com/us-en/shop/cv/carepackfaq

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,

[Starfire2]

Care Pack Soultions is looking into the matter, thank you for the information.

[Raj2111]

@Starfire2 

Thank you for posting back, I am glad to hear that the issue is resolved.

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

-Regards,