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Common problems for Battery
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HP ENVY 16 inch Laptop PC 16-h1000 (754F6AV)

I have just purchased a new laptop – specifications below:

HP ENVY Laptop 16-h1000ni

13th Gen Intel Core i7-13700H up to 5.00GHz Processor, 24MB Cache, 14x Cores, 20x Threads

32GB DDR5 RAM

2TB Ultra-Fast NVMe SSD

16" 2.8K (2880 x 1800) OLED Micro-edge 120Hz Display with touch screen

NVIDIA 40 Series GeForce RTX 4060 8GB GDDR6 Dedicated Graphics Card

 

The laptop came with a 200 W Smart AC power adapter and I need to get an additional one for the office, but I cannot find one online in your store.  Please can you advise where I can get a secondary power adapter or whether you can order it in for me?

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