• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-10-2017 05:38 PM

HP Recommended
Product: 2000-412NR Notebook
Operating System: Microsoft Windows 7 (32-bit)

So I recently inherited an older laptop and I decided to refurbish it in a way so I reinstalled Windows and cleared the hard drive etc.

Afterwards I found that the PC didn't install an Ethernet Controller, Network Controller, and PCI Device. Naturally I am unable to connect to the internet with my notebook and so I cannot use the HP helper to find the drivers I need. I located the hardware ids for these devices:

 

ethernet adapter:

PCI\VEN_10EC&DEV_8136&SUBSYS_3577103C&REV_05

PCI\VEN_10EC&DEV_8136&SUBSYS_3577103C

PCI\VEN_10EC&DEV_8136&CC_020000

PCI\VEN_10EC&DEV_8136&CC_0200

 

network adapter:

PCI\VEN_1814&DEV_5390&SUBSYS_1636103C&REV_00

PCI\VEN_1814&DEV_5390&SUBSYS_1636103C

PCI\VEN_1814&DEV_5390&CC_028000

PCI\VEN_1814&DEV_5390&CC_0280

 

pci device:

PCI\VEN_10EC&DEV_5209&SUBSYS_3577103C&REV_01

PCI\VEN_10EC&DEV_5209&SUBSYS_3577103C

PCI\VEN_10EC&DEV_5209&CC_FF0000

PCI\VEN_10EC&DEV_5209&CC_FF00

 

The Operating System is Windows 7 PRO 32-bit. I do hope somebody can send me in the right direction. Trying to find the correct drivers gets a bit confusing when you're on as little sleep as I am right now.

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-10-2017 07:01 PM

HP Recommended

Hi, @SimpleMinded101 :

 

The links referenced in that post don't work anymore due to HP revamping the support pages.

 

Here are the direct links to the HP FTP site for drivers you requested...

 

ethernet adapter

 

This package provides the Realtek Local Area Network (LAN) Driver that enables the Realtek Network Interface Card (NIC) Chip in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp52001-52500/sp52421.exe

 

network adapter

 

This package contains the driver installation package for the Ralink Wireless LAN Controllers in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp56501-57000/sp56942.exe

 

pci device

 

This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.

 

http://ftp.hp.com/pub/softpaq/sp52001-52500/sp52186.exe

 

View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7

‎09-10-2017 06:41 PM

HP Recommended

Check this old post from @Paul_Tikkanen I think he linked to all the drivers you need and then some:

 

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Ethernet-Controller-Driver/td-p...

Was this reply helpful? Yes No

‎09-10-2017 07:00 PM

HP Recommended

I've looked at those links, but the page doesn't load.

 

Prehaps it's my browser (Though that seems unlikely). The posts were from a few years ago so I can understand that the links might be dead.

Was this reply helpful? Yes No

‎09-10-2017 07:01 PM

HP Recommended

Hi, @SimpleMinded101 :

 

The links referenced in that post don't work anymore due to HP revamping the support pages.

 

Here are the direct links to the HP FTP site for drivers you requested...

 

ethernet adapter

 

This package provides the Realtek Local Area Network (LAN) Driver that enables the Realtek Network Interface Card (NIC) Chip in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp52001-52500/sp52421.exe

 

network adapter

 

This package contains the driver installation package for the Ralink Wireless LAN Controllers in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp56501-57000/sp56942.exe

 

pci device

 

This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.

 

http://ftp.hp.com/pub/softpaq/sp52001-52500/sp52186.exe

 

Was this reply helpful? Yes No

‎09-10-2017 07:12 PM

HP Recommended

Thank you so much that is a huge help.


I thought I'd ask this just in case, if I were to install Windows 8 onto my laptop. (A friend had a disk and key that hadn't been used.) Would those drivers still work or would I need to find something else?

 

Also I realize now that my PC is Home-Premium and Not Pro, I misread something somewhere along the line. So to quickly shorten my questions:

 

Do those Drivers work with Windows 7 Home Premium? Also Do they work with Windows 8 provided I go that route?

Was this reply helpful? Yes No

‎09-10-2017 07:18 PM

HP Recommended

You're very welcome.

 

Yes, the drivers I posted will work with any version of W7.

 

No the drivers will probably not work with W8.

 

There are W8 32 and 64 bit drivers on the support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-2000-400-notebook-pc-series/5186823/model/521842...

Was this reply helpful? Yes No

‎09-10-2017 07:21 PM

HP Recommended

 

 

@Paul_Tikkanen wrote:

You're very welcome.

 

Yes, the drivers I posted will work with any version of W7.

 

No the drivers will probably not work with W8.

 

There are W8 32 and 64 bit drivers on the support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-2000-400-notebook-pc-series/5186823/model/521842...


Thank you so much for all of your help!

Was this reply helpful? Yes No

‎09-10-2017 07:26 PM

HP Recommended

Anytime.

 

Glad to have been of assistance.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.