Today I came home and went to play on my laptop which sits on my desk always plugged in. But it puts itself to sleep after 45 minutes. Anyways I didn't notice anything was wrong so I went to play a game. While I was playing the game I heard a zap and it sounded like it came from my laptop. I wasn't sure if it was part of the game so I kept playing about 1 or 2 minutes later the part that plugs into the laptop started smoking and zapping. As soon as it happened I pulled the cord out of the laptop. The spark/flame It melted the plastic on and around the charger. Theres wires showing now. Im unsure if the laptop is damaged but I got the jack out of the laptop and the cord is unplugged. Theres no marks anywhere else on the cord and there's no apparent reason why this happened. Please help!
Hi @Mackdeezmusix, Welcome to the HP Support Community.
Apologies for all the inconvenience
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue, and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now,
As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
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