2017 HP ENVY Notebook

[asaiah9]

I know very little about laptops and computers, and I don't know what what to do. It's been going strong until recently. I play some games but nothing too strenuous, Spore, Deltarune, Minecraft, Untertale, Etc. It has started to crash when I run games. I've been very careful about handling it and what I download. Is this decline something I can prevent or is it just inevitable with age. I bought it about this time 2017, maybe a month or so later, if that really makes any difference. Any advice is welcome, thank you.

[Sneha_01]

Hi @asaiah9

Welcome to the HP Support Community

I understand you are facing a performance issue with your . Not to worry I will help you to get a resolution to resolve the issue.

Update the BIOS, & Chipset drivers:

• Here's the link to download and install the above updates: Click here

If the issue persists, then Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool and Update Windows.

• Select Start  > Settings  > Update & Security  > Windows Update , and then select Check for updates. If updates are available, install them
• Also, open HP Support assistant on your PC and run the Performance tune-up check.

If the issue still persists, then please follow the steps mentioned in the below documents:

• HP PCs - The computer is slow when used for the first time (Windows 10)
• HP PCs - Improving PC Performance (Windows 10)
• HP PCs - Improving latency and reducing lag in Windows 10
   

I hope this helps! Keep me posted. 

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