2018 HP Pavilion 17 inch Laptop Right hinge broken

[Baba2007]

Hello,

I stopped using my computer about a year ago due to the right hinge breaking off of the the frame.  Every time I opened it the gap got wider and wider, it made a terrible cracking sound, and then screws started falling out.  The computer came from COSTCO but is no longer under warranty as I waited too long to research fixes on this problem.  I see now that others have had this problem but not sure if HP is still providing free fix for out of warranty laptops.  We were loyal HP customers as this computer was purchased in 2019 to replace a 2012 HP computer.  I am now back to using that old, heavy, and outdated 2012 computer because I cant open the newer computer without increasing the damage.  

I have looked at YouTube 'fixes' but the receptacles for the screws are no longer attached to the body of the computer.  Can anyone help with a suggestion.  Thank you!!

[Rainbow23]

Hi @Baba2007
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that your HP Pavilion 17 inch Laptop right hinge broken.

As it is a hardware issue and the unit is not under warranty, I suggest that you contact HP Service Center in your location from this link: https://support.hp.com/us-en/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

I hope this helps.
Take care and have a good day.

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