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‎09-02-2022 01:34 PM

HP Recommended
Product: HP ENVY Laptop PC 17t-cg100 CTO

I have had this laptop for less than 4 months.  Nearly $1300...and I just received a new battery charger because my battery wasn't charging.  It is STILL not charging and I've had it plugged in all day.  T I was on the phone for nearly 4 hours just to order a new charger.  The person got into my laptop and did his diagnostics, put me on ignore forever, then FINALLY ordered the new charger.  The issue continues, and I don't have 4 hours to waste on the phone again.  his is ridiculous.  I want this resolved, or I want a new laptop. 

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1 person had the same question
1 REPLY 1

‎09-02-2022 02:04 PM - edited ‎09-02-2022 02:05 PM

HP Recommended

Hello @MAP1221 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests but focus on <power/battery> component tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

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