2023 HP ENVY HINGE BENT

[Rauldiaz]

Hello.

I bought this laptop around 2 months ago and right now the hinge is bent and the paint is starting to peel (something like that) I bought this on BEST BUY it was okay when it arrived.

Reading about this issue i found that even though. Nothing happened to the laptop the hinge can still get broken; I use it in the 360 ways (since you can 360 the laptop and use it like a tablet). maybe because I use the laptop that way to note taking classes. But it is so sad that this is happening to this laptop because I bought just 2 months ago. I am attaching some images.

[sandytechy20]

@Rauldiaz 

Welcome to the HP support community.

I understand that you are getting hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers