2part question base and screen and won't start up

[KingKelleyV]

This isiaisl2 part question.

pt 1.) On my laptop on the base the service tag it says the its a dv2500 and around the screen its a dv2000....,is this really possible?? 

pt2.) i have replaced power cord, (calling for a 45w power port), the power connector cable light and battery light (lighting) are both on but i i cant get the laptop to start up any ideas?

[Lil_Boy_Blue]

Hi

First please try this...
https://support.hp.com/us-en/document/c01684768/

This works for most HP Laptops (and some Desktops)...

To perform a power reset on a laptop with a sealed or non-removable battery:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
For most laptops, press and hold the Power button for 15 seconds to reset.

To perform a power reset on a laptop with a sealed or non-removable battery:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
For most laptops, press and hold the Power button for 15 seconds to reset.

[Lil_Boy_Blue]

Hi

If/When you get a working desktop the next thing you could do is make a Recovery Media?

Also WinKey + R and type msinfo32 and line 9 is the SKU which gives the correct model in

https://support.hp.com/us-en/

If in doubt please ask.

[KingKelleyV]

do you another suggestion? this did not work....i did find out it is a dv2941se

[Lil_Boy_Blue]

Hi

It is a retired product 10+ years old.

AND if it is non responsive, no sound, screen or activity at all then it is probably dead.

You do not really give details about the state of the device, so it is a dead end.