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‎02-02-2019 05:03 AM

HP Recommended
Product: HP G5 250
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

 

The 2 usb ports on the left side of the laptop are not working (power cable side), the other one on the card reader side is working ok..i have tried a fresh install of win 10 and its still the same..is it a hardware or software issue maybe..i have tested the ports with the HP tester (photo enc of error). It shows an error code .

 

hope someone can advise

image.jpeg

frank

2 REPLIES 2

‎02-02-2019 05:56 AM

HP Recommended

It the notebook still in warranty?

 

That is a hardware failure on the  USB ports which are part of the system board.


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‎02-06-2019 04:07 PM - edited ‎02-06-2019 04:11 PM

HP Recommended

out of warranty i'm afraid,

 

would anyone on here know what component on the board to look for as a replacement  to make the ports work again, a bit technical i know but..maybe a cap has gone bad.!!

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