3 Different Error In a Battery

[TheMozart]

Over 5 months later, I noticed my battery stops charging and starts charging again while using Pardus operating system. Few days later, I created topic in a forum site, they answered like "your battery is dead". Few months later, my laptop started shuts down suddenly at %15 and I was tried calibrate my battery, my laptop started shuts down suddenly at %45. When I check battery with HP Diagnostics about %45 before shut down, HP Diagnostics gives Bad Cell error. When battery is nearly full, HP Diagnostics gives 601 error. Sometimes, HP Diagnostics gives Blown Fuse error for few days. Why HP Diagnostics gives these 3 errors (601, Bad Cell and Blown Fuse)?

[The_Fossette]

@TheMozart

I reviewed your post and I understand that you want to know why the HP diagnostics giving three different errors for the battery.

Don’t worry, I assure you I will try my best to get this sorted.

The HP diagnostics run a sequence of tests on the battery like the health of the battery cells, charging capacity of the cells etc. and based on that the errors show up.

However, it looks like the battery on the computer is gone bad and needs replacement. I recommend you contact support and they will assist you with the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

I hope that answers your question and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[TheMozart]

At first (when the battery cut and started charging again) HP Diagnostics UEFI was not giving any error. A few weeks later (when it started closing around 15%) it was still not faulted. Some time after that, I calibrated the battery but it turned itself off during the calibration process (laptop was hot). Immediately after, I turned on the laptop and checked the battery level, it turned itself off at around 45%. At first I thought it turned itself off due to the heat but it turned itself off while waiting for the Minecraft game to load (around 45% with the adapter not plugged in). Then I checked the battery with HP Diagnostics UEFI before turning itself off at around 45%, it was giving a Bad Cell error. However, after installing the adapter, it did not fail. To investigate the cause of the Bad Cell error, I observed the voltages and amperes of the battery with my own means (with the HP Support Assistant program), I noticed that the voltage of one of the cells was dropping abnormally as in the picture.

Now, for a few days now, HP Diagnostics UEFI has been giving an Blown Fuse error at times. What could this problem be caused by and how can I solve it? Because I'm worried that my laptop battery might explode.

[The_Fossette]

@TheMozart

As informed earlier, the battery on the computer is gone bad and needs replacement. Contact support and they will assist you in this regard.

Thanks!