• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-13-2023 03:07 AM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c0000 (2W0J6AV)
Operating System: Microsoft Windows 11

Hello all! I have this notebook: HP 17.3 inch Laptop PC 17-c0000 (2W0J6AV) Product: 4F796EA. It has 16 GB of the Memory on board. So the specification states: 2x8GB. Is it possible to set 2x16GB of RAM?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-13-2023 07:00 AM

HP Recommended

Hi:

 

Chapter 1 of the service manual indicated the max memory is 2 x 8 GB of DDR4-3200.

 

The memory is removable as shown in chapter 5 of the service manual.

 

Maintenance and Service Guide (hp.com)

 

The Crucial memory report for your notebook's model series indicates it will support 2 x 16 GB of DDR4-3200 memory.

 

HP - Compaq ENVY 17-C0000 | Memory RAM & SSD Upgrades | Crucial IN

 

You can also run this command to see how much memory your notebook can support:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. After the command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

 

 

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-13-2023 07:00 AM

HP Recommended

Hi:

 

Chapter 1 of the service manual indicated the max memory is 2 x 8 GB of DDR4-3200.

 

The memory is removable as shown in chapter 5 of the service manual.

 

Maintenance and Service Guide (hp.com)

 

The Crucial memory report for your notebook's model series indicates it will support 2 x 16 GB of DDR4-3200 memory.

 

HP - Compaq ENVY 17-C0000 | Memory RAM & SSD Upgrades | Crucial IN

 

You can also run this command to see how much memory your notebook can support:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. After the command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.