• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-15-2023 07:14 AM - edited ‎11-15-2023 09:32 AM

HP Recommended
Product: HP Spectre x360 - 13t-ap000 CTO

I have been using an Anker 100W charger for my HP Spectre for months and it's been working great.  Suddenly, it's no longer working; the light does not turn on and it is not recognized.  The charger still charges my phone and I got a replacement Anker charger and it does not work.

 

Bizarrely, I pluged the Anker into a dock and the dock into the laptop and that DOES work. I've tried updating my computer, holding the power button for 30 seconds when it is off and unplugged, and running diagnostic tests. I've tried uninstalling hardware devices and that doesn't work either.  Please help!

 

UPDATE: Some older USB A to USB C chargers work but only when the laptop is shutdown.  How does that make sense?

Category:
7 REPLIES 7

‎11-15-2023 11:10 AM

HP Recommended

Tried to get support from the phone #.  The people are incredibly unhelpful and rude.  Eventually hung up when I refused to let them blind transfer me to the automated dead end tech support line for the 4th time

 

Was this reply helpful? Yes No

‎11-15-2023 11:14 AM

HP Recommended

Your description of the issue sounds like failing electronic components to me.

 

Had you considered checking to ensure that the BIOS is updated to the latest version?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎11-15-2023 12:47 PM

HP Recommended

Yes, I ran all of the diagnostics and checked BIOS.  I even reinstalled the latest version of the BIOS to be sure.

Was this reply helpful? Yes No

‎11-15-2023 02:18 PM

HP Recommended

Which year version of the x360 13-apxxx is yours?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎11-15-2023 02:54 PM

HP Recommended

I bought it new in late 2019.  Product number: 4CJ13AV if that helps.

Was this reply helpful? Yes No

‎11-15-2023 03:41 PM

HP Recommended

I have the same laptop and bought it in the same time frame.

 

You could try the Device Manager method of deleting the Battery Control Method driver to see if that will resolve the issue.

 

Once you delete the driver and right click anywhere and select "scan for hardware changes",  a fresh copy of the driver will be installed by the OS.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎11-16-2023 03:25 PM

HP Recommended

I tried that. I spoke with James, a "Consumer Escalations Manager" who admitted that HP blocks certain third party devices for "safety" and offered to sell me an HP charger. He then hung up when I refused that offer. My next laptop will likely not be an HP. 

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.