4, 5, r, t, f, g, f, v, b keys not working

[Nneonyi]

Hello! I have the HP Pavilion x360 (model 15-er0000) and I think I have a hardware problem.

Since the start of the year, my rtfgvb keys wouldn't work. They would only respond intermittently, after hitting them several times, and sometimes even then they wouldn't respond at all. After a couple of weeks it got to where my 45 keys were fickle and unresponsive too, but the problem soon repaired itself?

The keys just started working again in the summer, which was great! And then they stopped working and referred to how they were in the spring, like, TODAY. I am typing this all out on my phone because the keys won't work. I don't know what to do. I've been to a repair store partnered with HP and they said I should still be under warranty. I tried to go through HP and that was like trying to pull teeth. I've uninstalled and reinstalled my drivers, restarted my laptop, tried to clean underneath the keys...I use this laptop for school, and I don't know what else to do. My warranty's expiring soon.

[Nal_NR]

Hi @Nneonyi,

Welcome to the HP Support Community.

I understand you are facing a keyboard issue with your HP Pavilion x360. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Update the BIOS & Keyboard drivers to resolve this issue

• Here's the link to download and install the above updates: Click here

If the issue persists, then please follow the steps mentioned in this document: HP PCs - Testing for hardware failures in Windows 10

 If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Nneonyi

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us.