601: If Primary (internal) Battery (601) is displayed in the alert message, the measured storage cap

[RameshK4]

i am getting below message on start 

601: If Primary (internal) Battery (601) is displayed in the alert message, the measured storage capacity of the primary (internal) battery is less than 25% of the original storage capacity. The number “601” denotes the associated error code that is recorded in the system log. This error might be caused by environment factors like low ambient operating temperature, or by the aging of the battery pack. Operating your system in a warmer location for a while might resolve the condition.​

[Nal_NR]

Hi @RameshK4,

Welcome to the HP Support Community. 

I'd be glad to help you! 

To be able to answer you effectively, we need some information.

May I have the exact name and product number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

[RameshK4]

Hi Elohi_NR

Thanks for responding, here are details,

Product details.

HP Pavilion x360 - 14m-dh1003dx
Product number: 7UT48UA

Thank you

[Nal_NR · Accepted solution]

Hi @RameshK4,

Thanks for sharing the details. 

To resolve a battery alert message, update the BIOS and then perform the Battery Test in HP PC Hardware Diagnostics UEFI.

Installing the BIOS update

• Download and install a BIOS update from the HP website.
• Go to the HP Software and Driver Downloads page.
• Navigate to the product page for your computer.
• Select BIOS from the list that displays, and then review any available BIOS updates.
• CAUTION:
• Read the Details section to confirm that the BIOS update is more recent then the one installed and that it applies to your computer. Installing the wrong BIOS could cause your computer to stop working.
• If you do not see a BIOS update listed for your computer, no update is currently available.
• If there are multiple BIOS updates available, identify the motherboard installed on your computer using the information from the System Information utility.
• If you find a BIOS update, click Download. If HP Download and Install Assistant displays, select Download only, and then click Next. Click Save to save the BIOS update file on your computer.
• Browse to the folder or desktop where you saved the downloaded BIOS update file, and then double-click the file name (example: sp12345) to start the installation.
• The computer might beep, turn off and on the display or cooling fans, or display a blinking power light. This is normal.
• CAUTION:
• Do not turn off or restart the computer until the update process completes.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.