8028e new printer. Need twain driver installed on win 11 laptop to run Adobe Pro scanning software

[MustyRed]

adobe pro agent says the driver for wifi connection doesn"t work well.  Need twain driver for ethernet or usb connection.   The wifi connection isn't reliable and frequently stops working

[A_Gayathri]

Hi @MustyRed ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to install a TWAIN driver for your HP OfficeJet Pro 8028e All-in-One Printer and ensure proper compatibility with Adobe Pro, you can proceed as follows:

Steps to Install the TWAIN Driver

Connect the Printer via USB or Ethernet:

• Disconnect the printer from WiFi to avoid conflicts.
• Connect the printer directly to your Windows 11 laptop using either a USB cable or Ethernet cable.

Download the TWAIN-Compatible Driver:

• Visit the official HP support website: HP Customer Support - Software and Driver Downloads.
• Enter your printer model: OfficeJet Pro 8028e.
• Select Windows 11 as your operating system.
• Look for HP Full Feature Software and Driver or any specific TWAIN driver available for scanning functionality.
• Download and install the driver package.

Install the Full Feature Driver:

• During installation, choose USB or Ethernet as the connection type.
• Follow the on-screen instructions to complete the setup.

Enable TWAIN for Scanning:

• After installation, confirm that the TWAIN driver is installed by:
  • Opening Control Panel > Devices and Printers.
  • Right-click your HP printer and select Scan properties to verify TWAIN support.

Set Up Adobe Acrobat for Scanning:

• Open Adobe Acrobat Pro.
• Navigate to File > Create > PDF from Scanner > Custom Scan.
• Select your HP printer under Scanner. Ensure it detects the TWAIN interface.
• Adjust the scan settings as needed.

Additional Tips for Stability:

• Update Firmware: Ensure your printer firmware is up to date via the HP Smart app or from the HP support website.
• Avoid Sleep Mode: Go to the printer’s settings and disable or extend the sleep timer to maintain a stable connection.
• Troubleshoot Ethernet: If using Ethernet, ensure the cable is securely connected and the printer has a valid IP address.

I hope this helps. 

Take care and have a good day.

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