Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Elitebook 8470p
Microsoft Windows 10 (64-bit)

Hi Community and HP Support,

 

It really seems to be impossible to replace the Wifi Card.

The old wifi adapter is broken and dont work anymore.

So i need a new one i try 3 different Card already nothing works.

Which one i can get to work ?

 

last card was this 

Atheros AR9485 802.11b/g/n 1 x 1 WiFi adapter
675794-001

it try...

 

get error:

"WWAN Modul not Support" (703) 

something like that

 

i follow this guide 

https://support.hp.com/sg-en/document/c03718763#parts_return

 

sorry for my english

also update to Bios 04/2018 

i really appreciate for help.

8 REPLIES 8
HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:

http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe
HWT WiFI.png

http://h10032.www1.hp.com/ctg/Manual/c03659338    Page  &9 onwards for WWAN and WLAN.

 

Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter675794-001

Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter669832-001

Intel Centrino Advanced-N 6205 Combo Adapter695915-001

Intel Centrino Ultimate-N 6300 WLAN module572511-001

Intel Centrino Wireless-N 2200 802.11b/g/n 2×2 WiFi Adapter670288-001

 

 

Is it the Main Board that is faulty, or a broken Antenna?

HP Recommended

No only the Card was faulty ... i bought a from 2nd Hand it was on Linux install OS system on the Notebook... i will try 

Not Found

The requested URL /ctg/Manual/c03659338    was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

HP Recommended

So i need a new one i try 3 different Card already nothing works.

No only the Card was faulty ... i bought a from 2nd Hand it was on Linux install OS system on the Notebook... i will try

#####

 

So there is a WWan and a WLan.  Which is the problem one?

I listed the Adapters from the Manual.

###

last card was this
Atheros AR9485 802.11b/g/n 1 x 1 WiFi adapter
675794-001

it try...

 

get error:

"WWAN Modul not Support" (703)

something like that

 

So are you trying to fit a WLan into a WWan?

###

 

When you find the correct type and then download and install drivers it may work.

675794-001Atheros AR9485 802.11b/g/n 1x1 WiFi adapter

Qualcomm Atheros QCA9000 Series Wireless LAN Driver

system software Manager Icon
10.0.0.318 Rev.B42.2 MBJul 14, 2015

 

What Operating System are you using?

HP Recommended

I can't install the Driver, cuz BIOS block the WLAN Card to start...

 

bu7trasqjsrt0d5rk

HP Recommended

Hi

OK.  Then I cannot help anymore.

 

 

HP Recommended

thanks anyway, but where can i get this information 😄

HP Recommended

What information?

 

That is a WWan not a WLAN message.

 

As to the information about what Operating System you are using, surely you are the one to know.

 

Copy and Paste into Notepad,
Save as A2Z.bat
Double click to run.

@ECHO THIS MAY HELP TO REPAIR / RECTIFY,
@ECHO VERY, SIMPLE NETWORK DIFFICULTIES.
@ECHO WIRED AND WIRELESS CONFIGURATIONS.
@ECHO THE RESULTS WILL VARY ACCORDING TO
@ECHO YOUR CONFIGURATION AND USER LEVEL.
@ECHO A RE-BOOT MUST BE DONE AFTER DOING
@ECHO SOME OF THE CHECKS OPTIONED BELOW.
@ECHO....................................
:MENU
@ECHO TYPE IN YOUR PREFERRED MENU CHOICE
@ECHO....................................
@ECHO.
@ECHO A - PING_LO Ping test to 127.0.0.1
@ECHO B - PING_TO Pinging out to 8.8.8.8
@ECHO C - GET_IFS Display each Interface
@ECHO D - DNSFLSH Flush out DNS Register
@ECHO E - DNS_REG Register new DNS value
@ECHO F - IPvFOUR Reset to remove errors
@ECHO G - IP_RNEW Force/Renew IP address
@ECHO H - IPv_SIX Reset to remove errors
@ECHO I - NB_STAT NETBIOS -Renew -Repair
@ECHO J - DIS_HEU Disable TCP Heuristics
@ECHO K - SH_ETH0 Display ETH0 interface
@ECHO L - DR_WLAN Drivers WLAN interface
@ECHO M - SH_WLAN Display WLAN interface
@ECHO N - NS_LKUP Shows your Name Server
@ECHO O - GET_MAC Obtain MAC address(es)
@ECHO P - GTMAC-A Create address(es)-TXT
@ECHO Q - IP_CONF Display Network Config
@ECHO R - IPCNF-A All Network Config-TXT
@ECHO S - SYS_SUM System Summary Display
@ECHO T - INFO_32 Shows MSINFO32 Screens
@ECHO U - NETSTAT All Network Statistics
@ECHO V - NSTAT-A Show Network Stats-TXT
@ECHO W - WINSOCK Reset to remove errors
@ECHO X - PROFILE Displays SSID listings
@ECHO Y - WIFIKEY Displays as clear text
@ECHO Z - FINISHD Close this Command Box
@ECHO ...................................
@ECHO OFF
COLOR B1
SET /P M= Press A-Z, and then ENTER:

IF /I %M%==A GOTO PING_LO
IF /I %M%==B GOTO PING_TO
IF /I %M%==C GOTO GET_IFS
IF /I %M%==D GOTO DNSFLSH
IF /I %M%==E GOTO DNS_REG
IF /I %M%==F GOTO IPvFOUR
IF /I %M%==G GOTO IP_RNEW
IF /I %M%==H GOTO IPv_SIX
IF /I %M%==I GOTO NB_STAT
IF /I %M%==J GOTO DIS_HEU
IF /I %M%==K GOTO SH_ETH0
IF /I %M%==L GOTO DR_WLAN
IF /I %M%==M GOTO SH_WLAN
IF /I %M%==N GOTO NS_LKUP
IF /I %M%==O GOTO GET_MAC
IF /I %M%==P GOTO GTMAC-A
IF /I %M%==Q GOTO IP_CONF
IF /I %M%==R GOTO IPCNF-A
IF /I %M%==S GOTO SYS_SUM
IF /I %M%==T GOTO INFO_32
IF /I %M%==U GOTO NETSTAT
IF /I %M%==V GOTO NSTAT-A
IF /I %M%==W GOTO WINSOCK
IF /I %M%==X GOTO PROFILE
IF /I %M%==Y GOTO WIFIKEY
IF /I %M%==Z GOTO FINISHD

:PING_LO
ping LOOPBACK
echo.
GOTO MENU

:PING_TO
ping 13.107.4.52
echo.
GOTO MENU

:GET_IFS
netsh interface ip show interface
echo.
GOTO MENU

:DNSFLSH
ipconfig /flushdns
echo.
GOTO MENU

:DNS_REG
ipconfig /registerdns
echo.
GOTO MENU

:IPvFOUR
netsh int ipv4 reset reset.log
echo.
GOTO MENU

:IP_RNEW
ipconfig /release
pause
ipconfig /renew
echo.
GOTO MENU

:IPv_SIX
netsh int ipv6 reset reset.log
echo.
GOTO MENU

:NB_STAT
nbtstat -RR
echo.
GOTO MENU

:DIS_HEU
netsh int tcp set heuristics disabled
echo.
GOTO MENU

:SH_ETH0
netsh lan show interfaces | more /c
echo.
GOTO MENU

:DR_WLAN
netsh wlan show drivers | more /c
echo.
GOTO MENU

:SH_WLAN
netsh wlan show interfaces | more /c
echo.
GOTO MENU

:NS_LKUP
nslookup /ns
echo.
GOTO MENU

:GET_MAC
getmac | more /c
echo.
GOTO MENU

:GTMAC-A
getmac >> c:\GM.txt
Notepad c:\GM.txt
echo.
GOTO MENU

:IP_CONF
ipconfig -all
echo.
GOTO MENU

:IPCNF-A
ipconfig -all >> C:\IP.txt
Notepad C:\IP.txt
echo.
GOTO MENU

:SYS_SUM
systeminfo
echo.
GOTO MENU

:INFO_32
msinfo32
echo.
GOTO MENU

:NETSTAT
netstat -e -r -s | more /c
echo.
GOTO MENU

:NSTAT-A
netstat -e -r -s >> NetStat.txt
Notepad NetStat.txt
echo.
GOTO MENU

:WINSOCK
netsh winsock reset catalog
echo.
GOTO MENU

:PROFILE
netsh wlan show profiles
echo.
@ECHO PLEASE NOTE any NETWORK-SSID name(s)
@ECHO that you want the PASSPHRASE(S) for.
echo.
GOTO MENU

:WIFIKEY
set /p wkey=Please type in the SSID
Please type in the SSID
netsh wlan show profile name=%wkey% key=clear
echo.
GOTO MENU

:FINISHD
EXIT


A2Z.png

 

TRY

C, K,L,M, O,Q,S & V.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.