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‎11-15-2024 07:40 AM

HP Recommended
Product: HP Laptop PC 15-dw3000 (31R08AV)

8ik, keys not working

Category:
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1 REPLY 1

‎11-18-2024 02:17 AM

HP Recommended

Hi @loveraj,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

The symptoms you are pointing to are related to something getting stuck inside or damage to the ribbon cable or circuitry.

 

Let's test the keyboard and see the results. If the test fails, then the unit might need service. 

 

Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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