8ik, keys not working properly

[moledownunder]

Hello. For a few months the 8ik, keys have not been working consistently. Sometimes they work as normal and other times I have to mash those keys to get anything out of them. I called a laptop repair service and they said they could replace to internal keyboard but that was quite an expensive option. Looking online, I see people saying there could be a loose connection under the keyboard. What is my best bet? Replace the keyboard, call another repair service, or fix the connection myself? (I am a layman but I'll be careful). How could I fix it myself? I do not think I have warranty. Thanks.

[Echo_Lake]

@moledownunder
Thank you for posting on the HP Support Community.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Also, you can use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware: https://support.hp.com/in-en/document/c03738933 ( refer to Test the Keyboard )

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.