8ik, keys only work 10% of the time on my chromebook

[nathan2484]

Version 39.0.2171.96

Platform 6310.68.0 (Official Build) stable-channel nyan_blaze

Firmware Google_Nyan_Blaze.5771.63.0

I bought my father a chrome book for xmass from bestbuy and the keyboard keys 8ik, arn't working 90 percent of the time. Im looking to get this problem to work.

[Mrstenter]

Hi @nathan2484 ,

Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your Chromebook and issues with keys sticking. You can power the Chromebook down by pressing the power button for 20 seconds. Then pressing it again to restart it.

Here is a link to help adjust the keyboard input on your Chromebook.

You could reinstall Chrome OS which takes it back to factory settings. Make sure you back up all data or it will be lost.

You can contact Chromebook here.

Hope this helps you.

Thanks.

[nathan2484]

even when you shut it down it wont work

[MichaelaHolow]

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@nathan2484 wrote:

even when you shut it down it wont work

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I had the same issue, so i went to google support live chat and i did a thing called hard reset, It is when you hold down the refresh button; holding it down press power button once. Then you sign in as usual. If that doesn't work there is a thing called  recovery just search how to do it in google forums it will appear the instructions. I hoped I helped cause it helped me! :):smileywink:

[Travh98 · Accepted solution]

I believe I have discovered the answer to our problems.  I work at an information technology department and I repair a lot of Chromebooks.  A common error I come across is the "8ik," keys not working.

A solution I have found for this is that if you pop off the keyboard part (by unscrewing and dissassembling), the cable that connects the keyboard to the motherboard is folded on top of the battery.  My solution is to unfold that cable and sort of caress the crease in the cable (that sounds weird).  So far it has worked for me, let me know if it works for you!

I'll keep trying this on my other Chromebooks.

- Travis