cancel
HSKWAN Honor Student
Honor Student
3 2 0 0
Message 1 of 6
31,568
Flag Post
HP Recommended

9470M shows ME state Recovery Mode

Hi! HP laptop 9470M shows "ME State Recovery Mode" when powered on. How can I turn it off? Thanks!!!

5 REPLIES 5
Distinguished Professor Distinguished Professor
Distinguished Professor
2,602 2,556 312 633
Message 2 of 6
31,546
Flag Post
HP Recommended

9470M shows ME state Recovery Mode

Hi

 

This issue is caused due to a BIOS issue on the note book.. What you can try is..

 

Try to go into BIOS(F10 on startup) and see if you can restore defaults(F9)

 

If not go to the link below and choose the OS you use and Download and update BIOS

 

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=5271147&locale=en_us&...

 

Or you will have to Reset The CMOS that is remove it and put it back in and Boot the unit.

 

For more info

 

http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?lang=en&cc=us&contentType=Support...

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

HSKWAN Honor Student
Honor Student
3 2 0 0
Message 3 of 6
31,513
Flag Post
HP Recommended

9470M shows ME state Recovery Mode

I resetted the BIOS to factory default, updated the BIOS version to 68 and removed the CMOS battery from the system board. However the problem is still there. The laptop will show "ME State in Recovery Mode" once it had been powered on. Any sugguestion please?!

Reply
0 Kudos
Retired
Retired
2,947 2,806 126 324
Message 4 of 6
31,495
Flag Post
HP Recommended

9470M shows ME state Recovery Mode

Hi HSKWAN,

 

I understand that you are having an error 'ME State in Recovery Mode”, and that you have already updated the bios and removed the CMOS battery. At this point because these steps have not resolved the issue, the best option would be to contact the HP Enterprise Business Community Forum. This forum may have more insight into the issue, as well there may also be a solution there for this specific issue.

 

Thank you

I worked on behalf of HP
Reply
0 Kudos
perry1291 Tutor
Tutor
15 11 0 0
Message 5 of 6
9,711
Flag Post
HP Recommended

9470M shows ME state Recovery Mode

I installed all the downloads for the 9470m "ME" Management Engine software - even the firmware update that was there for ME. Still came up with ME state recovery mode. Updated the BIOS and reset to defaults - same error. In the BIOS there was a "Reset Security Defaults". I did that and now the ME boot error is gone. 

Reply
0 Kudos
Highlighted
HSKWAN Honor Student
Honor Student
3 2 0 0
Message 6 of 6
9,106
Flag Post
HP Recommended

9470M shows ME state Recovery Mode

Hi perry1291! Thanks for you info! I tried to "Restore Security Defaults" in BIOS but it didn't resolve the issue.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation