A Failed Computer: HP Victus (RAM, Drivers, Fans, Thermal Th... - HP Support Community

OrhanARI · ‎02-23-2025

Hello everyone.

I will expose all the ridiculous and unsolvable issues I have experienced with my HP Victus 16 d1015nt laptop, which I have been using for over two years. See for yourself how they managed to produce such an incredibly bad computer.

1- RAM Upgrade Issue
Some time ago, I started a topic titled: "Unstable system state after RAM upgrade". I will summarize the issue here, but even HP representatives could not resolve it. You can find the detailed topic above.

My laptop originally came with 8GBx2 RAM modules. Due to the demands of Adobe software and modern-day requirements, I needed to upgrade the memory. I upgraded the RAM to 16GBx2 using Crucial brand modules. However, despite testing five different Crucial modules from five different tech stores, the system never worked properly. Since I couldn’t update the original post, I’m sharing the results here—HP representatives failed to solve this problem. Although I explained multiple times that this wasn’t a software issue, they kept suggesting a few tests and basic troubleshooting steps.

How did I solve the problem?
I couldn’t return the Crucial RAM modules due to the expiration of the return period, so I sent them to the service center, claiming they were faulty. The service response? "The memory modules are defective; we will refund you as replacements are unavailable." But wait—didn’t I say I tested five different modules? Were all five modules defective? I highly doubt it. It’s nearly impossible that all five RAM sticks would fail simultaneously.

Original RAM (8GBx2): M425R1GB4BB0-CQKOL

Upgraded RAM (16GBx2): M425R2GA3BB0-CQKOD

The RAM modules that originally came with the laptop have the part number M425R1GB4BB0-CQKOL. I visited a local second-hand sales site and found someone selling Samsung 16GBx2 RAM. I reached out and asked if I could test the RAM before purchasing. The seller kindly agreed, and after running a Memtest in Windows, there were no freezes or lags at all!

Hey, take a look at these part numbers:

Original RAM (8GBx2): M425R1GB4BB0-CQKOL
Upgraded RAM (16GBx2): M425R2GA3BB0-CQKOD

I had solved the problem myself. However, I will never understand how a manufacturer like HP could create such an incompatible and poorly designed system, nor why their technical teams were completely useless in providing support.

2- Fan Noise Issue
I’ve also worked in technical service for a while. One of my university professor’s sons had an HP laptop, and its fans would break and become noisy every 3-5 months. I personally replaced the fans every single time. What’s funny? When we installed a non-original fan, he surprisingly said: "We haven’t had a single issue since!"

Now, let’s talk about my own laptop. How do you explain that a so-called premium and exclusive series laptop sounds like a diesel engine after just 1.5 years of use? Is this the level of quality HP aims for? Please, be honest.

3- Overheating Issue, Poor Cooling System
The moment I run any performance-demanding application, the system starts overheating, reaching 90–100°C, and throttles due to thermal issues. The 4.2GHz i5-12500H processor suddenly downgrades itself to 2.2GHz, as if I’ve traveled back in time by 10 years.

I mean, if I’m forced to use my laptop at 2.2GHz, why did I even pay for 4.2GHz in the first place? Forget processing a 4K video in After Effects—I can’t even watch it properly!

4- System Unresponsiveness and Extreme Freezing
Over the past few months, my laptop has been experiencing extreme freezes. It locks up completely, forcing me to shut it down using the power button and restart it. When I switch from one application to another, the previous app is already frozen!

CPU, memory, and GPU usage remain at normal levels, yet the system encounters unbelievable bottlenecks. To diagnose the problem, I started using LatencyMon, which showed the following:

The ACPI driver failed, responding in 10,000 microseconds.
CPU 0 generated 7 million ISRs in a test period of just 37 hours.
ACPI and Wdf01000 drivers had insanely high execution times.
Core applications like Explorer.exe generated over 270,000 Hard Pagefaults.

Does your laptop have jelly inside it too? Yes, you heard that right—actual jelly! After moving the mouse, it takes five seconds to respond, then randomly drifts wherever it feels like going.

JellyLikeEverything.

Windows 11, you’re just as awful as HP for dragging me into this mess.

These issues have absolutely nothing to do with temperature. I took my laptop outside in -3°C weather and ran the tests—still didn’t work 😄

Buying HP again?
Never.

OrhanARI · ‎02-24-2025

Update: I Installed Windows 10—Guess What Happened?

Although Windows 10 still receives updates and practically forms the foundation of Windows 11, HP Victus 16 series (d1015nt) laptops are not supported on this operating system. I initially thought my laptop’s performance would improve, but I was wrong.

The same explorer.exe crashes continue, and even a basic technology like Bluetooth works unstably on Windows 10. After installing the driver, Bluetooth forcibly stops working after a while.

Hey, want to take a look at the LatencyMon test results once again (this time on Windows 10)? 😄

So, how is it that ISRs are distributed across CPUs in Windows 10, but not in Windows 11?

The reason why ISRs (Interrupt Service Routines) in Windows 10 are distributed across multiple cores instead of being concentrated solely on CPU 0 lies in the differences in how the operating systems handle hardware interrupts. This distribution balances the processor load, improving overall system performance and reducing interrupt response times.

⚡ Key Differences in ISR Distribution Between Windows 10 and 11

1️⃣ Interrupt Steering (Kesme Yönlendirme) Feature

Windows 10 utilizes Interrupt Steering, distributing interrupts across multiple cores via the Advanced Programmable Interrupt Controller (APIC).
This dynamic balancing prevents any single core from becoming overloaded with interrupts.
On the other hand, Windows 11 may concentrate ISRs on CPU 0 due to:
- Hardware compatibility limitations
- Stricter security policies
- Lack of proper driver optimizations

2️⃣ MSI (Message Signaled Interrupts) Usage

MSI sends interrupts as memory-written messages instead of using physical interrupt lines, allowing distribution across multiple cores.
Windows 10, with MSI-X support, is more aggressive in distributing interrupts from devices like Wi-Fi, Bluetooth, and GPU across cores.
In Windows 11, if a driver doesn’t support MSI mode or there’s an ACPI incompatibility, the ISR load will default back to CPU 0.

3️⃣ IRQ Affinity (Kesme Yönelim) Settings

IRQ affinity defines which CPU cores handle specific ISRs.
Windows allows customization of these settings to optimize ISR distribution.
If IRQ affinity is improperly configured in Windows 11, it can lead to all ISRs being funneled to CPU 0, causing bottlenecks.

🛠️ Driver & BIOS/UEFI Support Impact

The HP-provided drivers used under Windows 10 may better support multi-core ISR distribution.
Under Windows 11, the same drivers may lack optimizations for multi-core ISR handling, resulting in ISR accumulation on CPU 0.
Additionally, BIOS/UEFI settings like APIC mode or MSI support might affect how ISRs are distributed across cores.

💡 Final Thoughts

This discrepancy shows how critical driver optimizations and firmware support are when upgrading to newer operating systems. Unless HP updates their drivers for Windows 11 to better handle multi-core ISR distribution, performance issues like latency spikes and system bottlenecks will persist.

VikramTheGreat · ‎02-26-2025

Hi @OrhanARI,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing multiple issues with your PC, including RAM problems, overheating, and driver issues after downgrading to Windows 10. Is that correct? out of curiosity, how did you downgrade to Windows 10? HP doesn't provide that option as you were right the PC wasn't tested on Windows 10 and may not work on it, that said, if you could switch back to the OEM version of Windows11 these issues should subside, if they don't, I would recommend you perform an extended system test and get back to me with the results, so I can help you get any and all hardware malfunctions sorted.

here are the steps to reinstall Windows using the HP Cloud recovery tool: (Click here)

Here are the steps to perform a hardware system test using UEFI: (Click here)

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support