A new outer shell for the top of my Hp laptop.

[kay05]

My hp pavilion x360 shell cracked on the top cover by the hinge so whenever it is moved up and down the crack deepens. I've looked online for a new top cover but there aren't any options for my model. I even looked for covers to put on the computer for extra support because I super glued the crack but it's slowly reopening. Do you know where I can find a new top cover for my computer or if HP's support can help? I went to the store and they said there is no guarantee they can fix it and that it would cost 50 just to send it and about a hundred more to maybe fix it if they can.

[Dragon-Fur]

@kay05 

I am sorry this happened.

Product introduced mid 2017

Product HomePage

HP Pavilion x360 - 15-br095ms

Opinion Only

This is likely more than just a cracked top-cover.

The hinge assembly might be involved - and in fact, it is likely that the damage you can see is only part of the extent of the injury.

If that is the case,

The computer can be fixed - depending on the severity of the damage, the repair can be expensive.

Full on Display, Case, and Hinge assembly is not an easy repair. 

You need an experienced repair technician.

=================================================================

What to do?

You can certainly consider having your local shop complete the repairs.  Were it me, I would definitely want more assurance than a vague statement of possible charges and "if they can fix it".  This is not enough information.  Be cautious.

That said, and understanding that HP Technical Support is very busy (wait times are long),

You can submit a case to HP Support.

Personal Opinion

Mention in your case explanation that you are willing to pay for the repair depending on the cost - saying this does not bind your actions nor does it bind HP's decision - it may help you "get through the door" with an Out-of-Warranty claim.

If HP accepts the case, if you and HP agree on other details, then HP will provide the labor and parts necessary to repair the computer.  That just means that HP won't glue the top together and send it home.

What is it worth?  It will be OK - not easy, maybe - but this, too, shall pass...

Be sure to measure the age and cost of the computer against what might be necessary to have the computer repaired.  For example consider the possible costs, the amount of time it can take to repair the computer (how long it will be out of your hands), and the level of anxiety involved.  This is not meant to scare you - these are just some things to keep in mind while you make decisions.

For the moment, if you can open the computer, sit it down where you can leave it, resist opening/closing and carrying it around, the damage will be less than it will be if you continue to treat it as if everything is OK.  

Good Luck.

==================================================

HP Technical Support – Contact Information

Open website  HP World-Wide Support

 Select your region and follow the prompts

Option – Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

1. Sign in or continue as a guest

UK

1. For faster support, first submit information / case online HP Customer Support UK
2. If still available > Contact by Phone: Contact HP UK – Phone Assist

Option - HP Support is on Facebook!

HP on Facebook

READ:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Reminders

HP Support does not publicly post contact numbers.  Please submit your case online

• Provide all the requested information
• Explain the problem > Ask for help
• Submit the case
• After the case is submitted, Contact information for your area will be displayed on your screen
• Wait times can be long – Response centers are very busy.

• Use the serial number of the device to submit the case (do not post that information on the Community).
• Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
• HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
• Contact information is displayed on your screen after you submit your case online.  
• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

Stay Safe - Save Lives - Help a Friend (or Community member) in need!