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‎06-17-2026 03:54 PM

HP Recommended

Very disappointed with HP.

My original HP printer became extremely slow and eventually stopped printing. When I requested a refund, HP declined and instead sent a replacement printer (Order #BXLQ9868-01).

It's now been over a month, and the replacement printer has not printed a single page. The HP Smart app shows that print jobs are sent successfully, but nothing ever reaches the printer.

HP's solution to a defective printer was to replace it with another non-functional printer. After spending hours troubleshooting and dealing with support, I still don't have a working printer.

To make matters worse, HP's online support portal seems to exist only for the sake of having a support portal. Cases get logged, time gets spent, but no concrete resolution comes out of it. As a customer, I've been left chasing support channels while the actual problem remains unresolved.

At this point, I've completely lost confidence in HP's product quality and customer support. Can someone from the HP escalation team please take ownership of this case and provide a real resolution?

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