cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
5 3 0 0
Message 1 of 4
155
Flag Post

A recent new issue where my laptop stops charging when doing intense tasks (games, PS, Autocad etc.)

HP Recommended
HP ENVY
Microsoft Windows 10 (64-bit)

Let me describe the problem, in my flat; Laptop is charging just fine. I decide to fire up autocade for work, or if I am in anything too intense, laptop stops charging.

 

To get it to charge again, I have to specifically disconnect the adaptor from the cord that connects it to the outlet and reconnect for it for the laptop to charge again.

If I only disconnect and connect the charger again from either the outlet or the laptop's charging pin, it doesn't work. I have to do it exactly as I described above.

 

What is driving me insane is for some reason this has only ever occurred when I am in my apartment, I have failed to recreate the issue anywhere else, and I don't know if I should buy a new adaptor for my charger or not.  I have tried practically every outlet in my apartment, and the same issue persists.

I tried other places a couple of times, other than my flat I couldn't recreate or encounter the same issue (Maybe pure coincidence?).


I am currently abroad (Istanbul), and I am receiving zero help from any HP customer service providers here; in fact, I couldn't even find any with a registered phone number. When I tried the Facebook page, they just said they can't help me at all since my warranty has expired (I've had this laptop for nearly four years, it's running without any issues except for the one I described). They wouldn't even respond to my English messages.

What do I do? Thank you for taking the time to read this and helping me out.

This is deeply frustrating to me, and it's hindering my work as well. I genuinely couldn't find a single genuine HP part supplier here, and I don't know if there are any official retailers as I couldn't find any.

3 REPLIES 3
Highlighted
Author
New member
5 3 0 0
Message 2 of 4
Flag Post
HP Recommended

Just for more context. Sometimes it disconnects when I'm really not doing anything demanding in terms of power.

Reply
0 Kudos
Highlighted
Author
New member
5 3 0 0
Message 3 of 4
Flag Post
HP Recommended

laptop is HP Envy HP ENVY Notebook 15-ae002ne ALL - N1K75EA

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
10,366 10,367 443 695
Message 4 of 4
Flag Post
HP Recommended

@EnthusiastEd Welcome to HP Community!

 

I understand that you are facing issues with laptop charging.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Please try the below: 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

 

Link for battery testing and calibration 

 

Also, update the BIOS.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation