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‎01-11-2025 12:07 AM - edited ‎01-11-2025 04:56 AM

HP Recommended

I accidentally pulled out the charger from the socket and it landed straight on the NUMPAD 0 key of my laptop and broke it. The laptop immediately froze and started making sounds. I force shut down my laptop and restarted it to check the damage. The damage was only limited to the key cap which broke into two pieces but the key itself is working and so is the laptop. Kindly, provide me info about how I can replace the keycap only, since there is no damage to the internal machinery.

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1 REPLY 1

‎01-13-2025 08:02 AM

HP Recommended

Hi @Bazaid,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

It seems like an issue with the laptop keyboard as one of the keys is damaged and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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