ABNT2 keyboard typing wrong characters on HP laptop

[Matew95455]

Hi,
My HP laptop with an ABNT2 keyboard is typing the wrong characters (like ç, /, ?, and accents),how to solve issue.

[STN3]

Hey,

This usually happens when Windows is using the wrong keyboard layout. Go to Settings → Time & Language → Language & Keyboard and make sure Portuguese (Brazil)  ABNT2 is selected as the input method. Remove any other layouts, then restart your laptop

I'm glad I could help!  If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster. I.am a volunteer, offering my knowledge to support fellow users.

[Matew95455]

I applied but issue is not solved.

[STN3 · Accepted solution]

If changing the layout didn’t work, the issue is likely keyboard driver or registry settings. Try these steps:

1. Open Device Manager, expand Keyboards, right-click your ABNT2 keyboard, and choose Uninstall device. Then restart your laptop; Windows will reinstall the driver automatically.
   
2. Make sure no third-party keyboard software is overriding the layout.
   
3. Check Advanced keyboard settings: go to Settings → Time & Language → Typing → Advanced keyboard settings and set the input method to Portuguese (Brazil) – ABNT2 for all apps.
   
4. Use a keyboard tester online to confirm that all keys are registering correctly and that the layout matches ABNT2.
   
   

This usually resolves persistent ABNT2 layout issues.

[Matew95455]

Uninstalling the keyboard driver and restarting fixed the ABNT2 layout issue. I also tested all keys using this keyboard tester https://testeteclado.com.br/ and all keys are working correctly now.
Thanks for the help.