06-17-2019 05:22 AM
I bought the new HP-15g-dr0006tx laptop and it has battery issue . after charging it for some time it show plugged in but not charging . I call to the coustemer care and they told me that laptop battery will not charge if its temperature goes sbove 45 degree and all hp latest laptop have this new feature .
so i request you that solve my issue as my laptop not charging as 45 degree is easily achievable on normal use and i am finding it difficut to use it properly
06-19-2019 12:48 PM
Have you tried charging your laptop using a different adapter or battery?
Were there any recent windows update on the PC?
Try updating the BIOS and chipset drivers on the PC to the latest version and check if it helps.
Update the BIOS using this link. Click Here
Update the chipset drivers using this link. Click Here
Try the steps recommended below.
On your keyboard, press the Windows logo key and X at the same time to open the quick-access menu.
Click Device Manager.
In Batteries section, right-click on your battery driver, commonly it’s Microsoft ACPI-Compliant Control Method Battery. Then click Uninstall device.
Restart the PC the drivers would automatically install again.
Run Power Troubleshooter.
On Cortana, enter Troubleshooter then select Troubleshooting.
Click Improve power usage to open the window, then click Next.
This should run the troubleshooter, and can fix any detected issues. You may try restarting your computer and charge your battery again.
Also, Try performing a hard reset on your laptop and check if it helps.
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
The computer starts normally or a startup menu opens.
If your computer does not start after pressing the Power button, then a power reset did not resolve the startup issue. SeeAdditional resources for further troubleshooting steps.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
Lastly, try running a battery test from the F2 system diagnostics page under the component test.
Refer this article to know more information about running system diagnostics on your PC. Click Here
Let me know how it goes!
Take Care! 🙂
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