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‎08-17-2023 05:17 AM

HP Recommended
Product: HP Laptop PC 14-d2000 (2D128AV)
Operating System: Microsoft Windows 10 (64-bit)

Failure id: 9BS8GX-000BP5-MFPU3A-C1AE13

Product id: 2P0Q1PAR#ACJ

Category:
1 REPLY 1

‎08-17-2023 07:05 AM

HP Recommended

Hi:

 

The report the failure code provides states this:

 

Failure details - Power adapter check:
IMPORTANT: The test found a problem with the AC adapter, and it may need to be replaced. Check the connections on the AC adapter and be sure it is connected to a grounded outlet. 
 
 
 
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