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HP Recommended
HP Pavilion Power 15-cb000 Laptop PC
Microsoft Windows 10 (64-bit)

My laptop was fully charged and all of a sudden the AC adapter started to make a high pitched sound. After removing the 'charge plug' the sound dissapeared after roughly 3 seconds. The adapter still felt as cold as it does when it was not in use.

 

When my laptop stays at home it usually is plugged in with the AC adapter all day out of comfort. Previously i was reassured this should not be a problem, but this sound came. The chargers has not fallen from  a distance greater than 2 cm and has not been exposed to any water whatsoever.

 

I am still under warranty, but can not wait for a new AC adapter to arrive due to a project which will be finished within 2 weeks. When the project is done I can so until then I will not replace it if it does not pose a threat.

 

My questions are:

  • Is my AC adapter defect?
  • Can this be a fire hazard?

 

and if it is indeed defect:

  • Is an immediate replacement necessary?
  • How can I get a replacement for a single component?
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Sxord

 

No one on this forum can diagnose your AC adapter.

 

You can do this yourself to the extent that it is possible:

Purchasing a Replacement AC Adapter

 

You can also test / calibrate the battery:

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

 

The solution includes a link to an article that explains Smart Battery Technology:  Battery use and care, how batteries perform over time, and expected battery life.

 

Battery having trouble?

The battery might be OK and just need calibration (balance / set).

 

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

 

Calibrate the Battery -- Link for Windows 10:

Testing and Calibrating the Battery (Windows 10)

Document includes information and link for using HP PC Hardware Diagnostics (UEFI) and / or using the HP Support Assistant to test the battery.

 

 

If you determine that you need to purchase a battery or ac adapter for your computer, you may find the part(s) in HP PartSurfer.

 

Open PartSurfer

  • Select your Country
  • Enter your device Product Number, Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

Use your search engine to find the part at your favorite online store.

 

 

The battery might be on a Recall List:

HP Replacement programs and product recalls

 

Semi-Related:

HP Notebook PC AC Power Cord Safety Recall and Replacement Program - August 26, 2014

 

 

No one on this forum can do more than offer a personal opinion about whether the AC adapter or any part of your computer's electrical system is safe to use.   We are volunteers working in a community forum.  We are not HP Tech Support. 

 

Because you are indeed under warranty, please take the time to contact HP Technical Support in your region - speak to an authorized HP agent and ask about your options.

 

HP Contact Information – Sales, Technical Support, other Contacts 

 

Scams and Unscrupulous Contacts – Please READ:

 

Be aware of scams, thieves, and vermin that infest the underbelly of the forum. 

These people are NOT here to help you.

 

AND

Signs of Vermin:

  • Do not respond to “for hassle free help – call us at this number” messages.
  • HP does not post unsolicited private messages that contain embedded phone numbers or email addresses.
  • HP does NOT sign email or messages as “Helpdesk”, “TechHelp”, “TechDesk” or anything similar.
  • Verify all phone numbers against HP Contact information in HP Documents.
  • HP will not call you to tell you there is a problem on your computer.
  • HP will not call you and ask for your personal information.
  • HP will not call you to offer you money.
  • HP will not insist that you let the technician log into your computer.
  • HP will not tell you your computer is full of malware and then offer to sell you a “plan”.
  • Avatars and "HP" screen name emblems within the content (inside) an email or message can be faked.

 

HP and Forum Community HP Experts do NOT message, call, or email you and promise to fix a problem if you would just "call this number", give out your personal information, promise your first-born child, provide a credit card number.

 

 

HP Contact Options…

 

NOTE:

HP may advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers only hardware.  Care Pack Warranties differ by contract.

 

 

Open Browser to HP Forum,

Scroll down to the bottom of the page,

Click Contact HP

 

Click Support

Follow instructions

 

Technical Support Details - Regions

 

USA / Canada

  1. Submit information online: HP Customer Support - USA / Canada - Contact
  2. Sign in or continue as a guest

UK

  1. For faster support, submit information online HP Customer Support - UK - Contact
  2. Contact Phone: Contact HP UK – Phone Assist

 

Everywhere else

  1. Contact Information: HP World-Wide Support

 

Additional Information - "Things that are HP"

 

HP on Facebook

 

Need help finding your computer?

       Visual search-and-click to assist finding your computer model

 

Help to find Product Information:

 

Warranty Check

 

       NOTE:  Use the "multiple systems" method to check your single system or multiple systems

 

  • If necessary, Select your Country on the main website page
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter Serial Number and Countryfor one or more devices / systems to be checked
  • Click the box to verify you are "Not a robot"
  • Click Submit(at bottom of list entries)
  • When the page opens, Click View Details

 

Reference

 

Device Homepage

Drivers and Software, Videos, How-to, Troubleshooting, Manuals, Product Information, and more

HP Pavilion Power 15-cb000 Laptop PC

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@Sxord

 

No one on this forum can diagnose your AC adapter.

 

You can do this yourself to the extent that it is possible:

Purchasing a Replacement AC Adapter

 

You can also test / calibrate the battery:

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

 

The solution includes a link to an article that explains Smart Battery Technology:  Battery use and care, how batteries perform over time, and expected battery life.

 

Battery having trouble?

The battery might be OK and just need calibration (balance / set).

 

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

 

Calibrate the Battery -- Link for Windows 10:

Testing and Calibrating the Battery (Windows 10)

Document includes information and link for using HP PC Hardware Diagnostics (UEFI) and / or using the HP Support Assistant to test the battery.

 

 

If you determine that you need to purchase a battery or ac adapter for your computer, you may find the part(s) in HP PartSurfer.

 

Open PartSurfer

  • Select your Country
  • Enter your device Product Number, Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

Use your search engine to find the part at your favorite online store.

 

 

The battery might be on a Recall List:

HP Replacement programs and product recalls

 

Semi-Related:

HP Notebook PC AC Power Cord Safety Recall and Replacement Program - August 26, 2014

 

 

No one on this forum can do more than offer a personal opinion about whether the AC adapter or any part of your computer's electrical system is safe to use.   We are volunteers working in a community forum.  We are not HP Tech Support. 

 

Because you are indeed under warranty, please take the time to contact HP Technical Support in your region - speak to an authorized HP agent and ask about your options.

 

HP Contact Information – Sales, Technical Support, other Contacts 

 

Scams and Unscrupulous Contacts – Please READ:

 

Be aware of scams, thieves, and vermin that infest the underbelly of the forum. 

These people are NOT here to help you.

 

AND

Signs of Vermin:

  • Do not respond to “for hassle free help – call us at this number” messages.
  • HP does not post unsolicited private messages that contain embedded phone numbers or email addresses.
  • HP does NOT sign email or messages as “Helpdesk”, “TechHelp”, “TechDesk” or anything similar.
  • Verify all phone numbers against HP Contact information in HP Documents.
  • HP will not call you to tell you there is a problem on your computer.
  • HP will not call you and ask for your personal information.
  • HP will not call you to offer you money.
  • HP will not insist that you let the technician log into your computer.
  • HP will not tell you your computer is full of malware and then offer to sell you a “plan”.
  • Avatars and "HP" screen name emblems within the content (inside) an email or message can be faked.

 

HP and Forum Community HP Experts do NOT message, call, or email you and promise to fix a problem if you would just "call this number", give out your personal information, promise your first-born child, provide a credit card number.

 

 

HP Contact Options…

 

NOTE:

HP may advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers only hardware.  Care Pack Warranties differ by contract.

 

 

Open Browser to HP Forum,

Scroll down to the bottom of the page,

Click Contact HP

 

Click Support

Follow instructions

 

Technical Support Details - Regions

 

USA / Canada

  1. Submit information online: HP Customer Support - USA / Canada - Contact
  2. Sign in or continue as a guest

UK

  1. For faster support, submit information online HP Customer Support - UK - Contact
  2. Contact Phone: Contact HP UK – Phone Assist

 

Everywhere else

  1. Contact Information: HP World-Wide Support

 

Additional Information - "Things that are HP"

 

HP on Facebook

 

Need help finding your computer?

       Visual search-and-click to assist finding your computer model

 

Help to find Product Information:

 

Warranty Check

 

       NOTE:  Use the "multiple systems" method to check your single system or multiple systems

 

  • If necessary, Select your Country on the main website page
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter Serial Number and Countryfor one or more devices / systems to be checked
  • Click the box to verify you are "Not a robot"
  • Click Submit(at bottom of list entries)
  • When the page opens, Click View Details

 

Reference

 

Device Homepage

Drivers and Software, Videos, How-to, Troubleshooting, Manuals, Product Information, and more

HP Pavilion Power 15-cb000 Laptop PC

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.