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‎01-12-2021 02:32 AM

HP Recommended
Product: Example: Pavilion 15
Operating System: Microsoft Windows 10 (64-bit)

Hardware diagnotic test states that AC adaptor is not functioning.The Batterystill charges up but the laptop performs poorly when plugged  in with the adaptor.The connection pin into the laptop has a loose fit

1 REPLY 1

‎01-15-2021 11:36 AM

HP Recommended

@Elektranaut

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you try another charger?
  • Does the notebook shut down immediately (right after you unplug the charger)?
  • Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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