ACPI\HPQ0004\3&B1BFB68&0 on a EliteBook 8560W

[all4eckers]

I have a EliteBook 8560W with windows 10 and 64 bit installed.  I need help to locate proper drivers for

ACPI\HPQ0004\3&B1BFB68&0

and a driver for

USB\VID_138A&PID_003C\00B0CEA2CC89

If anyone could help that would be awesome. 

[lppedd]

ACPI means it is something hardware-detection related. HPQ0004 means it is probably related to HP 3D DriveGuard.

USB means it is related to the USB communication interface.

VID means Vendor Identification.

138A means 0x138A which means Validity Sensors, Inc.

Which means it is a biometric sensor, like a fingerprint sensor.

[Huffer]

HPQ0004:

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

VID_138A:

http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66915.exe

Please let us know if these work and if so please click "Accept as Solution" to help others find it. 

[all4eckers]

The Second link worked wonderfull.

but the first said "this page can't be reached"

[lppedd · Accepted solution]

Based on you laptop serial number you can search the drivers on the HP support web site, and then look for HP 3D DriveGuard.

In Italy we say "non puoi avere sempre la pappa pronta". Which basically means you should at least try yourself a little bit harder.

[all4eckers]

I have been at this for days. I am not a tech but do research and not afraid to try things.

I never thought to search by serial number.

I used a different browser and all works. THANK YOU so much!