ALL USB ports doesn't work

[Jimmy98]

within a few weeks, around 3 weeks after purchase, my USB ports stopped working...

But I couldn't find any solutions and now I'm kinda hopeless...

Is this a familiar problem or just bad luck?

[Raj1788]

@Jimmy98

Thank you for joining the HP Community

Uninstall the USB driver from the device manager.

1. Press Windows+X to open the menu, and choose Device Manager on it. 

2. In the device manager, expand the category "USB Controllers". 

3. Under this category, right click on your USB driver and click on Uninstall. 

4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button.

5. Restart the computer.

Then, let's update the BIOS and the Chipset using this link: https://support.hp.com/in-en/drivers/selfservice/hp-14-cf0000-laptop-pc/20395769/model/23127959.

Refer to this document: https://support.hp.com/in-en/document/c03327635 for Troubleshooting USB Connections.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)