AMD 520 2GB dedicated graphics card not working

[Shaan_1999]

Hello , I own a hp notebook (model number hp 15 bw089ax ) and i am having two issues regarding the notebook . First one is my notebook comes with an AMD 520 2GB ddr3 dedicated graphics card but unfortunately when i open Radeon settings it shows AMD M330 instead of AMD 520 . I have tried uninstalling the drivers and re-installing them from the hp softwares and drivers web page but it failed to solve my issue . here is a screenshot of the radeon settings .

The second issue is the graphics card is not working . i have tried the switchable graphics options from the AMD Catalyst Control centre as well as from the windows 10 switchable graphics option but nothing worked at the end of day . Here is another screenshot .

Both of the options are showing R5 graphics which is the onboard graphics of the AMD A9 9420 APU processor . when i open task manager it shows the dedicated graphics memory as 512 MB  instead of 2 GB . ( Screenshot below ).

I need help in solving this issue . I am a college student learning modular furniture designing . I use blender to create 3D models and that is where i need my graphics card to render the image for me . Right now at this moment i don't have enough money to buy a new laptop so i need really need somw help . i have tried to state my issues in the best possible way i can . Hope it helps .

[The_Fossette]

@Shaan_1999,

Welcome to the HP Support Community!

To resolve this issue, download the driver from Windows Updates or manually check for driver updates in Device Manager.

To update the driver with Windows Update:

1. Connect the computer to the internet.
2. Click on Start.
3. Select Settings.
4. Select Update & security.
5. Select Windows Updates.
6. Select Check for updates.
7. Windows Update will download and install the drivers automatically.

To update the driver in Device Manager:

1. Open Device Manager.
2. Locate the AMD VGA device.
3. Right click on the AMD VGA device.
4. Select Update Driver Software.
5. Follow the on onscreen instructions to update the driver.
6. Close Device Manager when the driver update is complete.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Shaan_1999]

Well i updated it from the device manager but ufortunately it failed to solve the issue . Surprisingly on top of that the discrete graphics tab doesn't show anymore in the radeon settings and the GPU 1 vanished from the task manager . ( Screenshots below).

No GPU 1Shows onlu APU graphics

[The_Fossette]

@Shaan_1999,

I recommend you perform a system reset on the computer following the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04758961

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!