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‎08-07-2019 05:59 PM

HP Recommended
Product: HP Pavilion Notebook
Operating System: Microsoft Windows 10 (64-bit)

I connected my 32" HP Pavilion monitor to the laptop using an HDMI cable and it operated but could not extend the screens.  At the time the driver was AMD Radeon R8 M365DX.  Online recommendations were to check for an updated driver. I did the search and the AMD site downloaded and installed the R7 M350 which returns with an error 43.  After running AMD's Graphics Driver Auto-Detect Tool displays that no Radeon card was recognized. 

 

HP Support Assistant does not identify the error either. AMD does not list the R8 as a series. 

 

Are there more instructions on how to remove the drivers and install again?  

 

 

 

 

 

This apparently is an ongoing issue.  

3 people had the same question
1 REPLY 1

‎08-10-2019 05:49 PM

HP Recommended

@rickduncan56
Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue:  
You can uninstall the AMD driver in Safe Mode, then allow Windows to reinstall the graphics driver automatically.
1) Go to Safe Mode.

2) In Device Manager, under category “Display adapters”, right-click on AMD Graphics device and click Uninstall.

 

Click here to know more about Windows Safe Mode (Windows 10, 😎

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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