AMD Radeon HD7450M Driver Issue

[almightyUtku]

Hi, as you can see in the subject, i have a issue with installing my driver. When i install the correct driver, it gives a BSOD screen to me (atikmpag.sys). When i install another driver, it works but not correctly. I mean i can't open the AMD CCC or "Switchable Graphics". It doesnt even show in the screen. 

I can't even install drivers except 15.7 / 15.7.1 and 16.2.1, and these dont even work. 

Sorry for the bad english but, i need help, pleasee.

[Riddle_Decipher]

@almightyUtku

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

As I understand AMD Radeon HD7450M driver doesn't work as it displays a blue screen error with the code (atikmpag.sys),

Don't worry, there are a few steps that should help resolve the issue:

Update the BIOS and the Chipset drivers using the Official HP Website: Click here

Once done, follow the below listed steps:

Step 1: Download and install the latest ATi graphic driver from either HP or AMD (if a newer version is available at AMD)
AND DONT TURN OFF OR RESTART YOUR COMPUTER AFTER INSTALLATION

Step 2: Then go to C:\Windows\System32\Drivers and rename atikmdag.sys to atikmdag.sys.old.

Step 3: Go to ATi directory (usually in C:\ATI) and find the file atikmdag.sy_.

Step 4: Copy the file to your Desktop directory.

Step 5: Open cmd.exe by going to Start -> type cmd in the search box and hit enter.

Step 6: Change the directory to Desktop by typing chdir Desktop.

Step 7: Then, type EXPAND.EXE atikmdag.sy_ atikmdag.sys. Or,

expand -r atikmdag.sy_ atikmdag.sys

Step 8: When the expansion is complete, copy the new atikmdag.sys from your Desktop to

C:\Windows\System32\Drivers

Step 9: Restart your computer and the problem should be resolved.

Keep me posted,
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[almightyUtku]

Well, actually I'm having a trouble with finding the correct BIOS Update, Chipset Drivers and all the graphics card drivers. Can you help me finding the correct drivers please?

HP Pavillion g6-1095et
Intel HD Graphics 3000
AMD Radeon HD7450M

Andd the tricky part is, i have a Windows 10 x64 OS installed on my PC, i cant find the right drivers...

I mean i found some drivers but it doesnt have a "Switchable Graphics Options". And its Catalsyt Control Center is missing some options.

[Riddle_Decipher]

@almightyUtku

Thank you for the update,

I appreciate your time and efforts,

Well, finding the right drivers from HP sources, completely depends on how you've installed windows 10?
was it a retail version of Microsoft or an HP Supplied OS (OEM)?

If you can't find them at HP (Click here) you'll need to go to each of the manufacturer's website such as Intel and AMD and download them individually.

You could utilize the auto-detect utility for both their websites.

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[almightyUtku]

It didnt helped, my problem is remains still.

[Riddle_Decipher]

@almightyUtku

Thank you for replying,

Perhaps you could elaborate as to what exactly you've done and what didn't work?

That said, I would request you to answer my previous question so that we have a better picture of this issue and find a quick solution:

"was it a retail version of Microsoft or an HP Supplied OS (OEM)?"

Remember, Just as a doctor can't help you unless you share all your symptoms with him, neither can I help as a tech 😉

Awaiting your response,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[almightyUtku]

It's a retail version of Windows 10, downloaded from the internet. I dont have a problem with the (atikmpag.sys) anymore, but now every driver i install doesnt works correctly. Now, it seems to be the only working driver is 15.3 but its Catalyst Control is missing some of the options like "Power" and "Game". And this drivers doesnt help me to switch my graphics card to Radeon HD7450M. My system only sees the "Intel Hd Graphics 3000" and that causes me to get very low fps on games.

[almightyUtku]

I mean like this;

As you can see, it doesnt have a "Switchable Graphics" below the "AMD CCC".

Or like this;

Sorry for the "Turkish" language but, you can see the missing options.

[Riddle_Decipher]

@almightyUtku

Thank you for the detailed response,

I appreciate your time and efforts.

We at HP don't recommend using a retail version to avoid the issues you are going through at this moment,

The reason we use the OEM is because it comes with all the relevant drivers and Softwares preinstalled, saving you from all this trouble.

You may still get back to HP Supplied OS using this link for details: Click here

If you wish to stick to the same OS, I'm afraid HP cannot assist you as it's beyond HP's support boundaries,

That said, Personally, I can go an extra mile to help you with the auto-detect links to each website so that you can download the latest drivers that may fix the compatibility issues:

Click here for Intel® Driver Update Utility

Click here for AMD Driver Autodetect

Keep me posted for any other queries as well,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[almightyUtku]

That autodetect things dont work in my pc, is there nothing else you can do?