AN UNEXPECTED ERROR MESSAGE

[BOBLEO]

I am contacting you because three years ago, the battery in my PC failed. HP did not provide the original batteries to replace it. I purchased a perfectly identical replacement battery from a third-party site because the in HP store it wasn't available. My PC and the battery work perfectly. I run every 40 cycles to calibrate the battery, which I keep charged between 20 and 80%. However, HP SUPPORT ASSISTANT still alerts me that the battery needs to be changed immediately. When I run the battery check in SUPPORT ASSISTANT or on the HP hardware check tool, an error message appears. ERROR ID Q4U2X1-97MC7X-MFPW2J-C0C423.
I need a solution. How do I disable that annoying error message? How do I let SUPPORT ASSISTANT know that the battery is the original one and it works fine?

[erico · Accepted solution]

The error message translation

Failure details - Battery Check:

Failure ID:Q4U2X1-97MC7X-MFPW2J-C0C423

Test date:2024-09-11

Component tested:Battery Check

IMPORTANT:The test found a problem with the battery and it may need to be replaced.Additional guidance

The battery and the laptop's battery management chip maintain communication by way of the SMBus.

When there is a problem, the battery management chip provides an error message such as the one you are seeing.

You will need to replace the main battery with a genuine original battery.

The Maintenance & Service guide for your laptop.

https://h10032.www1.hp.com/ctg/Manual/c05709135.pdf

The battery description and HP part number (chapter 3, page 22, item 14)

Battery (3-cell, 41-WHr, 3.6-AHr, Li-ion) 920070-855

Here is a search for the genuine battery in the Google.it search page.

https://www.google.it/search?q=HP+genuino+920070-855+%2B+Italia&sca_esv=ca2a48b619c49a76&ei=9BzjZsbb...

That is the only way to disable the error message that we can provide you with.