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‎01-30-2023 04:40 PM

HP Recommended
Product: HP Notebook - 17z-ca000 CTO
HAS ANYONE HAD ANY LUCK HAVING THEIR LAPTOP CASE (CHASSIS), WITH A SIMILAR PROBLEM (RE: BELOW), REPAIRED?

I'm getting nowhere on getting this problem fixed.  The community AGENTS have been responsive & done EVERYTHING they can to help, but they don't appear to have the necessary power to authorize what needs to be done to fix this HP manufacturing problem which is offering a free fix similar to a car recall when a significant defect becomes known.  The only fix I have been offered has been to have the unit repaired for MORE than I paid for the computer brand new.  I was an IT professional for 30+ years and I've used NUMEROUS laptops  in both work & home environments without EVER having the case (chassis) literally disintegrate from normal use.  My wife has the unit that replaced mine & has NEVER had a problem BECAUSE the case (chassis) is made of METAL  I'm not interested in causing a conflict.  I'm a long time HP customer that just wants to be treated fairly.  Additional details included with my earlier posts.

Jack Nesbitt
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