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‎02-24-2021 10:57 AM

HP Recommended
Product: HP Pavilion Intel Pentium Silver n5000
Operating System: Microsoft Windows 10 (64-bit)

I have a AOC USB monitor that works fine on my Dell Latitude, but will not work on this new laptop. I have downloaded drivers, uninstalled, reinstalled everything from drivers to current Display Link Core.  Several times on ALL.  Unplugged the computer, restarted the computer every time I download or uninstall and reinstall.  I have switched up cables, tried hubs (powered and not), tried to adapt from the USB to HDMI,  even tired to use the USB Type C.   

1 REPLY 1

‎02-24-2021 01:36 PM

HP Recommended

@smith1963 

 

The specs of your machine is
             https://support.hp.com/au-en/document/c06620364

 

It clearly says: it has 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port. You can't use this port for an external monitor with nor without a hub.

 

Regards.

BH
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