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‎12-09-2022 03:24 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg2000 (4U8D6AV)
Operating System: Microsoft Windows 11

Hello Team,

Why my laptop hp pavilion 15 eg2002tu is too heavy in weight 2.2 kg instead of showing weight of 1.74 kg. And why this model is not on the hp website.

Category:
3 REPLIES 3

‎12-14-2022 09:05 AM

HP Recommended

Hi @Dhruv1210,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

As per the specifications, it says: Weight Starting at 1.7 kg (NOTE: Weight varies by configuration and components.) click here

 

And about the unit not showing on our HP website, could be either the product is obsolete or with limited support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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‎12-16-2022 09:12 AM

HP Recommended

Hi @Dhruv1210,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Nal_NR-Moderator
I am an HP Employee

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‎12-20-2022 09:24 AM

HP Recommended

Hi @Dhruv1210,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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