cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
5 1 0 0
Message 1 of 4
107
Flag Post

About laptop keyboard buttons not working

HP Recommended
HP Notebook 15 bs 164 tu
Microsoft Windows 10 (64-bit)

Actually most of key in my HP Notebook 15 bs 164 tu is not working . So I  have to use On Screen Keyboard . So tell me what to do ????

Give me solution !!!!!!

 

3 REPLIES 3
Level 16
Level 16
28,220 28,142 2,576 6,159
Message 2 of 4
Flag Post
HP Recommended

@12131 

Here's some troubleshooting steps you can try: http://support.hp.com/us-en/document/c03738933

If you are experienced at laptop repairs, you can often replace a keyboard for $25 for a new one and a half-hours work. I have done this on older HP laptops.

But, if you're NOT, there is a serious risk of breaking fragile connectors and cables doing this -- so I do not recommend it.

Instead, I would recommend you hunting down a local laptop repair place to have THEM replace the keyboard. Sometimes, on some models, you have to replace the entire top surface of the laptop, not just the keyboard. So you should get an estimate of what is involved before you have the work done.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Author
New member
5 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Can I clean laptop keyboard strips to solve my keyboard buttons problem.

Is it possible to do so ???

Reply
0 Kudos
Level 16
Level 16
28,220 28,142 2,576 6,159
Message 4 of 4
Flag Post
HP Recommended

@12131 

Keys can stop working for lots of reasons, a common one being dirt or grime under the key caps that prevents them from being pressed down far enough to activate the pressure sensors underneath.  You can sometimes clean that out using a can of compressed air and spraying under the key caps.

 

But apart from wiping the key caps with a damp (NOT wet) cloth, there is nothing else you can do to clean a keyboard on a laptop because if you pry off the key caps, in nearly all cases, that breaks the key mounts and the caps will not go back.

 

And, while you could remove the keyboard and wash it in detergent and hot water, you risk damaging the laptop in the removal process and you have to wait DAYS for the keyboard to completely dry before putting it back.  That does expose the sensor bed beneath the keyboard, allowing to see if there is grime on that which needs to be cleaned.

 

Your best bet, if you are not experienced in this, is to take the laptop to a service facility and see if they will remove and clean the keyboard and sensor bed beneath it.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation