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‎07-23-2026 12:43 PM

HP Recommended

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  even after handling the laptop very carefully their is the bump between laptop screen and its frame it's very disappointing ,being a student I searched I lot and questioned myself  a lot do I really need this compromised quality at this price is just not acceptable plz consider doing something about it

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‎07-25-2026 03:28 AM

HP Recommended

Hi @khus126,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your laptop has a bump between the screen and the display bezel.


Are you able to move the lid of the display?

Please help us by providing the Product serial number or product number in a private message so we can assist further.
 

Here is the link to find the product serial number: Click here.


Find product and serial numbers for HP PCs, printers, and accessories | undefined

To access your private messages, click the private message icon in the upper right corner of your HP Support Community profile, next to your profile, and send me a private message with the serial number, because we value your privacy.

I'm an HP Employee.


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